Privacy Policy
Your privacy matters to us. Learn how we collect, use, and protect your data.
Last updated: January 15, 2026
At reOffice AI, we take your privacy seriously. This privacy policy explains how we collect, use, and protect your personal data when you use our real estate CRM software. By using our services, you agree to this policy.
Data We Collect
We collect various types of data to provide our services
- Name, email address, and phone number
- Company name and role
- Authentication data and password (encrypted)
- Profile photo and preferences
- Property details (price, location, specifications)
- Property photos and videos
- Documents and contracts
- Transaction history
- Client data (name, contact information)
- Communication history
- Preferences and interests
- Lead source and status
- Log data and IP address
- Device data and browser
- Pages visited and features used
- Timestamps and duration of use
How We Use Your Data
We use your data to deliver and improve our services
To deliver your real estate CRM, pipeline management, and other features
To inform you about updates, security, and support
To provide and improve AI-powered features like PropertyPro
To improve our services and develop new features
To detect and prevent fraud, abuse, and security issues
To comply with legal obligations and our terms
Data Sharing
We never sell your personal data to third parties
We never sell, rent, or trade your personal data with third parties.
We only share data in the following circumstances:
Service Providers
We use trusted third parties to help deliver our services (hosting, email, analytics, payments). These third parties cannot access your data for their own purposes.
Legal Requirements
We may disclose data to comply with laws, court orders, or government requests.
Business Transfer
In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new owner.
Affiliates
We may share data with our corporate affiliates for internal purposes.
Data Security
We implement robust security measures to protect your data
All data is encrypted in transit (TLS/SSL) and at rest (AES-256).
Strict access controls and authentication (multi-factor authentication available).
European servers with 24/7 monitoring, backups, and disaster recovery.
Periodic security audits and penetration testing.
Privacy principles are integrated into our software development.
While we strive for 100% security, no method of transmission or storage can be completely secure.
Your GDPR Rights
Under GDPR, you have specific rights regarding your data
Because we operate in the EU and serve EU users, we fully comply with the General Data Protection Regulation (GDPR).
Right to Access
You can receive a copy of all personal data we have about you.
Right to Rectification
You can correct inaccurate or incomplete data.
Right to Erasure
You can request that we delete your data (right to be forgotten).
Right to Restrict Processing
You can limit how we process your data.
Right to Portability
You can receive your data in a structured format and transfer it.
Right to Object
You can object to certain processing activities.
Right to Withdraw Consent
You can withdraw consent you previously given at any time.
To exercise these rights, contact us at privacy@reoffice.ai. We typically respond within 30 days.
Cookies and Tracking
We use cookies to improve your experience
Cookies are small text files stored on your device when you visit our website.
Essential Cookies
Necessary for basic site functionality (authentication, security).
Functional Cookies
Remember your preferences (language, theme, settings).
Analytics Cookies
Help us understand how you use the site (anonymized).
Marketing Cookies
Used for personalized marketing and advertising.
You can manage cookies through your browser settings. Note: disabling essential cookies may affect functionality.
We retain your data only as long as necessary to provide our services, comply with legal obligations, and resolve disputes. You may delete your account and data at any time.
Our services are not intended for persons under 16. We do not knowingly collect data from children. If we discover we have inadvertently collected data from a child, we will delete it immediately.
Your data is stored on European servers and is not transferred to countries outside the EEA without adequate safeguards and your consent, in compliance with GDPR requirements.
We may update this privacy policy from time to time. We will notify you of significant changes via email or within the application. Stay informed by reviewing this policy regularly.
Contact
If you have questions or comments about this privacy policy or our data practices, please contact us:
Email: privacy@reoffice.ai
Postal: reOffice AI, Costa Blanca, Spain
You can also use our contact form.